VIP FAQsUpdated 9 months ago
How do I earn points?
There are several ways to earn points: including shopping, referring a friend, having a birthday, and following us on social media. You earn points on every dollar you spend, including special releases.
How do I redeem points?
Points can be redeemed for discounts on all products except for special release items and a few others. All exclusions can be found here. However, you will earn points on all purchases.
How do I check my points balance?
Your points balance is displayed at the top of the VIP page. You must be logged in to your account to view your balance and redeem your points.
Do returns affect my points balance?
The associated points with all returned items will be deducted from your account. This is also true of Refer a Friend promotions. To explain, if your referred friend returns their purchase, the points you earned from their purchase will be deducted from your account.
Do my points expire?
Your points will expire after 365 days from the day you earned them.
Does my VIP tier expire?
Your VIP tier is based on your spend of the last 12 months. Therefore, you may drop tiers 12 months after a purchase.
If you have any additional questions about our VIP program please email [email protected]