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When will my order ship?

Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an

Why hasn't my order started tracking?

If you received a tracking email, this means your order was packaged by our team and is awaiting pickup. Please allow 1-2 business days for your order to begin tracking. If it has been more than 1-2 business days, please send an email to support@rule

Can I make changes to my order?

We cannot make changes to an order after it has been placed. However, if your order has not yet shipped we would be happy to cancel the order so you can make a new order for the correct item(s).

How do I make a return?

If for any reason you are not fully satisfied, you can request a prepaid return label here. Our team will review your request and if your item is eligible for return, you will be sent a prepaid return label. Once you have printed your return label, p

Can I return my online purchase in-store?

Online purchases cannot be returned in-store. You can make a return request here.

Can I exchange my order?

We can only initiate an exchange if the incorrect size or item was received. We cannot offer exchanges for any other reason. If you would like a different item or size than the one you ordered, we suggest returning the item received if it is eligible

My package says delivered but I haven't received it.

There are times that tracking shows delivered but but a package won't get dropped off until the next day or so. If you still haven't received your shipment in 3 business days please email [email protected] with your order number and a member of