FAQs
FAQ
When will my order ship?
Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an email to [email protected]
Why hasn't my order started tracking?
If you received a tracking email, this means your order was packaged by our team and is awaiting pickup. Please allow 1-2 business days for your order to begin tracking. If it has been more than 1-2 business days, please send an email to [email protected]
Can I make changes to my order?
We cannot make changes to an order after it has been placed. However, if your order has not yet shipped we would be happy to cancel the order so you can make a new order for the correct item(s).
Can I return my online purchase in-store?
Online purchases cannot be returned in-store. You can initiate your online return or exchange request here.
Can I exchange my order?
We can only initiate an exchange if the incorrect size or item was received. We cannot offer exchanges for any other reason.
If you would like a different item or size than the one you ordered, we suggest returning the item received if it is eligible for return and then purchasing the new item as a separate order!
If you would like a different item or size than the one you ordered, we suggest returning the item received if it is eligible for return and then purchasing the new item as a separate order!
My package says delivered but I haven't received it.
There are times that tracking shows delivered but but a package won't get dropped off until the next day or so. If you still haven't received your shipment in 3 business days please email [email protected] with your order number and a member of our team will open up a claim for you!
International Orders
International Returns
We do not provide pre-paid return labels for orders outside of the US. All return shipping fees are the responsibility of the buyer and can be shipped to the below address within 14 days of the delivery date.
Returns
Xhibition / RuleofNext
29325 Aurora Road
Solon Ohio 44139
Duties & Taxes
Taxes and duty are calculated based on the shipping address you provided at checkout. To ensure you’re seeing the most accurate pricing, taxes and delivery fees, please provide your address to review the additional cost.
Returns
Return Policy
Returns/exchanges will only be accepted within 21 days from the date the order shipped.
Returns are subject to a $5 handling fee.
Returns must be sent back in original packaging with all tags still attached.
Returns must be unused/unworn and sent back in the same condition in which they were received.
All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Underwear, socks and swimwear are all considered final sale.
Items purchased at a discount of 40% or more are considered final sale.
Click here to initiate a return or exchange.