Q: Why isn't my tracking information updating?

1. Order Has Not Started Tracking If you've received a tracking email, this means your order has been packaged and is awaiting pickup. Please allow 1-2 business days for the tracking information to begin updating as the carrier processes the shipment. If it has been more than 1-2 business days and you still don't see updates, please contact us at support@ruleofnext.com with the following details: Order Number Email address used to place the order 2. My Shipment Began Tracking but Has Not Moved in Several Days Tracking updates can sometimes experience delays, especially during peak seasons or busy times, when packages are in transit or being processed by the carrier. If your tracking hasn't updated in several days, it's likely that the package is still en route, but updates may not be available immediately. We recommend checking the tracking status again in 24-48 hours. If the issue persists, feel free to reach out to us for further assistance.

Question 1

Can I make changes to my order?

Accepted Answer

At Rule of Next, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. This means we can't make changes like address updates, size swaps, or cancellations. The good news is most products are eligible for return within 21 days of fulfillment. Please refer to our Return Policy for applicable orders.

If your order is eligible for return, you can initiate a return here once it has been fulfilled.

Need anything else? Feel free to reach out to us at support@ruleofnext.com. We're here to help!

Question 2

Can I cancel my order?

Accepted Answer

At Rule of Next, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. This means we can't make changes like address updates, size swaps, or cancellations. The good news is most products are eligible for return within 21 days of fulfillment. Please refer to our Return Policy for applicable orders.

If your order is eligible for return, you can initiate a return here once it has been fulfilled.

Need anything else? Feel free to reach out to us at support@xhibition.co. We're here to help!

Question 3

NoFraud

Accepted Answer

Who is NoFraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction?

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?

In most cases, as soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

Question 4

What if my order has shipped but the address is incorrect?

Accepted Answer

If you realize that the address on your order is incorrect after it has been shipped, unfortunately, we are unable to make changes to the shipping details. We suggest contacting the carrier to request that the package be held at a local access point location for you to pick up. If you have any further questions or need additional assistance, please get in touch with us.

Question 5

I received the an incorrect or damaged item

Accepted Answer

We are incredibly sorry for any issues with your order. To make things right, you can easily initiate a return or exchange through our returns portal here.

Please be sure to have the item handy. You may be asked for the following to assist our team in handling your return request.

Clear images showing any damage or defects.
Photos of the item in its original condition (unworn and unused).
Photos of the shipping box as it was received, including any visible damage. This will help us if a carrier claim needs to be filed.

Question 6

What is your shipping policy?

Accepted Answer

Domestic Shipping

We offer Standard and Express shipping within the US. Rates will be determined at checkout when the shipping address is entered.

We offer free standard shipping for orders over $200.

Special release items are always subject to a $14.95 shipping fee.

International Shipping

We offer international shipping via DHL. Rates will be determined at checkout after the shipping address is entered.

International customers are required to pay duties & taxes and this amount will be determined by the customs agency and paid at checkout. We cannot change or refund any amount paid for duties & taxes.

Question 7

When will my order ship?

Accepted Answer

Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an email to support@ruleofnext.com.

Question 8

How do I track my order?

Accepted Answer

Once your order has been placed, you will receive a confirmation email with your order details. You can track your order by clicking the 'View Order Status' button on the confirmation email. Orders typically ship within 1-2 business days but during busier times, it can take up to 4 business days for an order to ship.

It can take up to 24 hours for a package to begin tracking after you receive the tracking information. If you don't see the shipment moving right away, please be patient and check back later.

Question 9

I'd like to change my shipping address

Accepted Answer

At Rule of Next, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. Once your order has been placed, we may be able to update your delivery address, but this will depend on the status of your order.

The team will check if modification is still possible:

If the order has not been prepared for shipment yet, we will update the delivery address as you have requested.
- To proceed with the necessary changes, please send an email to support@ruleofnext.com with the following information:
  - Full name.
  - Address line 1 (street, number).
  - Address line 2 (apartment, building, etc.).
  - City.
  - Postal code.
  - Country.
If your order is already being processed for shipment, we won’t be able to make changes to the delivery address at this stage. Once your package ships, you’ll receive an email with the tracking number. At that point, you can contact the carrier directly to update the address, request redelivery, or have the package held at a local access point for pickup.

Question 10

My package says delivered but it wasn't

Accepted Answer

If your tracking shows that your package was marked as "Delivered" but you haven't received it, here are a few steps you can take:

Check with Household Members or Neighbors: Sometimes packages are accepted by others in your household or nearby neighbors. Be sure to ask around to see if anyone has received or spotted your package.
Inspect Your Property: The package may have been left in a hidden spot around your home, such as a side door, porch, or backyard. It's worth checking these areas just in case.
Contact the Carrier: Reach out to your local courier to confirm the delivery status and see if they have any additional details or information about the package's location.

If all of this checks out and you're still unable to locate your package, please contact us as soon as possible. If necessary, we can initiate an official investigation with the carrier within 30 days of the delivery date. We may ask you to review, sign, and return a claim form to proceed.

We’re here to assist you and resolve the issue as quickly as possible!

Question 11

Where is the rest of my order?

Accepted Answer

If you received a tracking email, this means your order was packaged by our team and is awaiting pickup. Please allow 1-2 business days for your order to begin tracking. If it has been more than 1-2 business days, please send an email to support@ruleofnext.com

Question 12

Why isn't my tracking information updating?

Accepted Answer

1. Order Has Not Started Tracking

If you've received a tracking email, this means your order has been packaged and is awaiting pickup. Please allow 1-2 business days for the tracking information to begin updating as the carrier processes the shipment.

If it has been more than 1-2 business days and you still don't see updates, please contact us at support@ruleofnext.com with the following details:

Order Number
Email address used to place the order

2. My Shipment Began Tracking but Has Not Moved in Several Days

Tracking updates can sometimes experience delays, especially during peak seasons or busy times, when packages are in transit or being processed by the carrier. If your tracking hasn't updated in several days, it's likely that the package is still en route, but updates may not be available immediately.

We recommend checking the tracking status again in 24-48 hours. If the issue persists, feel free to reach out to us for further assistance.

Question 13

My order arrived damaged

Accepted Answer

We apologize for any issues with the product you received. We try our best to always provide exceptional service. To assist us in handling this situation, please send the following photos to support@ruleofnext.com

Clear images showing any damage or defects.
Photos of the item in its original condition (unworn and unused).
Photos of the shipping box as it was received, including any visible damage. This will help us if a carrier claim needs to be filed.

Question 14

My order is being returned to the sender, what happens now?

Accepted Answer

An order may be returned to the sender due to an incorrect shipping address, a failed delivery attempt, or if the package is not collected from a local access point.

Once the parcel is received at our Fulfillment Center, our Returns team will process the refund and notify you via email.

Please note, we are unable to reship orders that have been returned to sender, and shipping fees are non-refundable in the event of a return to sender.

Question 15

What happens if I won't be home to sign for my package?

Accepted Answer

We unfortunately cannot remove the signature required method after and order has been shipped. We suggest contacting the carrier to request the package be held at a local access point location for pickup.

Question 16

Return Policy

Accepted Answer

Return Eligibility:

Returns/exchanges will only be accepted within 21 days from the date the order shipped.
Returns are subject to a $5 handling fee.
Returns must be sent back in original packaging with all tags still attached.
Returns must be unused/unworn and sent back in the same condition in which they were received.
All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Underwear, socks and swimwear are all considered final sale.
Items purchased at a discount of 40% or more are considered final sale.

Refunds:

Returns will be processed within 1-3 business days once they are received. The refund will be returned to the original form of payment. It may take up to 5 business days for a refund to return to the original form of payment, depending on your bank's processing time. Once you receive an email confirming the refund, it has been fully processed on our end. If more than 5 business days have passed and you still haven't received your refund, we recommend contacting your bank or credit card provider to inquire about any potential delays.

Click here to initiate a return or exchange.

Question 17

How can I initiate a return?

Accepted Answer

Visit our return portal to initiate a return for eligible orders.

Returns Eligibility

Returns/exchanges will only be accepted within 21 days from the date the order ships.

Returns/exchanges must be sent back in original packaging with all tags still attached.

Returns/exchanges must be unused/unworn and sent back in the same condition in which they were received.

All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.

Underwear, socks and swimwear are all considered final sale.

Items purchased at a discount of 40% or more are considered final sale.

Return Shipping

United States

Domestic returns are subject to a $5 restocking fee which will be deducted from the refund amount.

There will be no restocking fee if you choose to exchange the item or receive your refund in the form of store credit.

International

You are responsible for the full cost of the return shipment if you want a refund to the original form of payment.

Return shipping is free if you choose to exchange the item or receive your refund in the form of store credit.

Question 18

Sizing

Accepted Answer

All footwear is listed in US men's sizing, unless otherwise specified in the product description. For additional details on sizing, measurements, and product information for footwear and apparel, please refer to the product description.

Question 19

How often do you restock products?

Accepted Answer

To stay informed about restocks, new releases, and exclusive updates, we recommend subscribing to our newsletter and following us on Instagram @ruleofnext

This is the best way to be the first to know when new products drop!